What’s New with WiFi Calling

With the world shifting to an always-connected lifestyle, WiFi calling has become a necessity. Samsung has been one of the pioneers in this field, with being the go-to application for WiFi calling. But what is How does it work? Is it safe to use?

In this blog, we will answer all your questions about and WiFi calling. We will also take a look at how wireless fidelity (WiFi) works and how Samsung’s WiFi calling technology compares to traditional cellular networks.

Additionally, we will explore the common issue of “process has stopped working” and provide solutions to fix it. Keep reading to learn more about what’s new with WiFi calling.

What is

“” is a system app package developed by Samsung Electronics Co., Ltd. for Android Samsung devices. It plays a crucial role in managing WiFi Calling settings, allowing users to make and receive calls over a WiFi network when cellular signal is weak or unavailable, enhancing connectivity in such situations.

  • Name: Wi‑Fi Calling Settings
  • Package:
  • Developer: Samsung Electronics Co., Ltd.

Wireless Fidelity (Wi-Fi)

Wireless Fidelity, commonly known as Wi-Fi, has evolved significantly from being a luxury to becoming an essential technology in the modern era. It enables wireless internet access, file transfers, and device connectivity, and even supports Wi-Fi calling. In its early days, Wi-Fi relied on WEP encryption, which was found to be vulnerable to security breaches.

To address these concerns, WPA and WPA2 (Wi-Fi Protected Access) were introduced in 2003, bolstering the security of wireless networks. And in June 2020, WPA3 was introduced, a more secure version, offering even stronger security measures, and ensuring that Wi-Fi remains a safe and reliable means of wireless communication and connectivity.

How does Samsung Wi-Fi calling work?

Samsung’s Wi-Fi Calling feature enables you to make and receive calls over a Wi-Fi network instead of relying solely on cellular networks.

Here’s how it typically works:

  1. Activation: First, you need to ensure that your Samsung device supports Wi-Fi Calling and that the feature is activated. This can usually be done through the device’s settings menu. You may also need to contact your mobile carrier to enable Wi-Fi Calling on your account.
  2. Network Connection: To use Wi-Fi Calling, you must be connected to a Wi-Fi network that has internet access. This could be your home Wi-Fi network, a public Wi-Fi hotspot, or any other available Wi-Fi network.
  3. Automatic Switching: When you make a call or receive one, your Samsung device will automatically switch to Wi-Fi Calling if it detects a strong and stable Wi-Fi connection. This is particularly useful in areas with weak cellular signal or in buildings where cellular signals may struggle to penetrate.
  4. Call Quality: Calls made over Wi-Fi Calling typically offer high-quality voice and clear connections, similar to regular cellular calls. The call is routed through the Internet using VoIP signals (Voice over Internet Protocol) technology.
  5. Seamless Handoff: If you move out of Wi-Fi range during a call, the call can seamlessly transition to the cellular network without interruption if your device supports VoLTE (Voice over LTE) and your carrier offers this feature.
  6. Charges: Wi-Fi Calling may or may not incur additional charges, depending on your carrier and your specific calling plan. Some carriers treat Wi-Fi calls as regular voice calls, while others might charge differently. It’s essential to check with your carrier regarding any potential fees.
  7. Compatibility: Wi-Fi Calling may work internationally, allowing you to make and receive calls using Wi-Fi networks when traveling abroad. However, this feature’s availability can vary by carrier and location, so check with your carrier for details.

How to turn on Wi-Fi calling for Samsung Devices?

To enable Wi-Fi Calling on Samsung devices, follow these steps:

  1. Access Settings: Open the “Settings” app on your Samsung device.
  2. Navigate to Connections: Within the Settings menu, select “Connections.” This section deals with various connectivity settings.
  3. Access More Connection Settings: Scroll down and tap on “More Connection Settings.” This option allows you to customize additional connectivity features.
  4. Enable Wi-Fi Calling: In the “More Connection Settings” menu, you should find the “Wi-Fi calling” option. Toggle the switch to turn it on. You might also need to review and accept any terms or conditions related to Wi-Fi Calling.

Is safe?

If “” is a legitimate system app on your Samsung device, it is generally considered safe. System apps from reputable manufacturers like Samsung are designed to function securely within the Android ecosystem.

However, always ensure that you are using official and up-to-date software from trusted sources to minimize any potential security risks. in Google Activity

The appearance of “” in Google Activity, which logs app activity on a device, may raise concerns, but it’s important to understand that Google Activity records activities by package name, not by APK or application name.

In this case, it’s associated with Samsung’s OneUI or TouchWiz, indicating it’s a legitimate system app for managing WiFi Calling settings on Samsung devices, and its presence in Google Activity is not inherently problematic.

Fix process has stopped working

If you’re encountering the error message “Unfortunately, the process has stopped working” on your Samsung device, you can try the following steps to resolve the issue:

  1. Restart Your Device: Sometimes, a simple restart can resolve temporary issues. Press and hold the power button, then select “Restart” or “Reboot” from the menu that appears.
  2. Clear Cache and Data:
    • Go to “Settings” on your device.
    • Scroll down and select “Apps” or “Application Manager.”
    • Find and select “” from the list of apps.
    • Tap “Storage.”
    • Clear the cache first, and if the issue persists, you can try clearing the app’s data. Be aware that clearing data may reset some app settings, so proceed with caution.
  3. Update the App:
    • Check for updates to the app on the Google Play Store (if available) or the Samsung Galaxy Store.
    • If there’s an update, install it. Updates often include bug fixes that can resolve such errors.
  4. Check for System Updates:
    • Go to “Settings.”
    • Scroll down and select “Software update” or “System updates.”
    • If there’s a system update available, install it. Outdated software can sometimes lead to app errors.
  5. Disable and Re-enable the App: In the “App info” screen for “,” you can try disabling the app, then re-enabling it. This can sometimes reset the app and resolve issues.
  6. Factory Reset (Last Resort): If none of the above steps work, you can consider performing a factory reset on your device. This should be a last resort as it will erase all data on your device, so be sure to back up your important data before proceeding. You can typically find the factory reset option in the “Settings” under “General management” or “Backup and reset.”

If the issue still persists after trying these steps, it’s a good idea to reach out to Samsung’s customer support or visit an authorized service center for further assistance, as there could be an underlying problem that requires professional attention.


Is WiFi calling available in all areas/countries?

No, Wi-Fi calling is not available in all areas/countries. It depends on your mobile carrier and their network infrastructure.

Are there any additional charges or fees for using WiFi calling?

The potential for additional charges or fees for using Wi-Fi calling varies depending on your mobile carrier and your specific calling plan. Some carriers offer Wi-Fi calling as part of their standard service without extra charges, while others may have specific fees associated with it, especially for international Wi-Fi calls. To get precise information about any potential charges, it’s advisable to check with your mobile carrier and review your plan’s terms and conditions.

How can WiFi calling benefit me as a Samsung user?

As a Samsung user, Wi-Fi calling can benefit you by improving call quality and reliability in areas with poor cellular signal, offering cost savings for international calls, supporting texting over Wi-Fi, enabling seamless network transitions, and ensuring you can make emergency calls even without a cellular signal, all while enhancing privacy and multi-device compatibility for a more versatile and dependable communication experience.


In conclusion, is a feature that enables users to make calls using a Wi-Fi network instead of relying solely on cellular coverage. This can be especially beneficial in areas with poor network reception.

Samsung Wi-Fi calling works by using your existing phone number and routing calls over the internet. It provides a reliable and seamless calling experience without consuming your cellular minutes.

However, it is important to ensure that you are using a secure Wi-Fi network to protect your privacy and data. If you encounter any issues with the process, you can try troubleshooting methods or seek assistance from Samsung customer support.

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