Phone stuck on a black screen during or after a call? Here’s the Fix

If you’re having issues making calls, or you’re having trouble getting through after you’ve dialled, don’t panic. This error isn’t a big deal. In fact, it’s normal. Most phones experience this issue, but the good news is, it can be fixed. While it’s not a huge problem, it’s something you’ll want to fix as soon as possible.

The phone stuck on a Black screen during or after a call can be frustrating, so here are 3 ways to fix the problem.

  • Hold down the power button and volume down at the same time until the phone’s quick boot menu appears.
  • Select recovery.
  • Press the power button and volume up at the same time to begin the recovery mode.

The phone stuck in on black screen issue can happen anytime, anywhere, to anyone. This can happen to any Android phone regardless of manufacturer or model. When it comes to troubleshooting this problem, there are actually several causes. The cause of the phone is stuck on the black screen and the ringing problem is either due to your phone’s laggiest processor.

Why does my phone screen go black during calls?

There are a few reasons why your phone screen may go black during calls. The most common reason is that the proximity sensor is detecting something in front of the phone that is blocking the phone’s camera. The proximity sensor is used for various purposes like determining whether you are using the phone or not and activating the screen when it is placed close to your face.

Let’s look at the possible reasons and their fixes to help your phone screen from going black:

Reason for the phone being stuck on a black screen during or after a call?

Can’t connect to Wi-Fi on an android phone? Here’s the fix.

There are times that when you receive a call, either a visual call or an audio call, your phone will automatically go to a black screen, and when you will try to answer the call, it does not respond. We are sure that you are curious about the reason the phone stick on a black screen during or after a call. In this post, we will explain the possible causes and solutions to this problem.

As far as troubleshooting goes, phone sticks are surprisingly easy to fix. But, before you move on to the next steps, there are a few reasons why your phone might get stuck on the home screen.

  • If your phone is stuck on a black screen during or after a call, your phone may have faulty hardware.
  • If your phone is stuck on a black screen after a call, your phone may have a faulty software issue.

We are happy to hear some good news about this problem. A feature update was released that is supposed to fix the problem. The fix comes in an OTA (over-the-air) update, and it may take a few days before it shows up on your device. If you tried to update your phone and keep getting the update stuck, try restarting your phone. This should resolve the problem and your phone will download the update.

Have you ever gotten a call when the person on the other end answered the phone, and you were unable to make or receive a call? A phone stick on black screen problem can be very frustrating. The phones we have today are really durable, but we still experience problems. The reasons vary, but one of them is that the phone is restricted from any network connectivity.

Test your phone’s sensor if it shows a black screen

Test your phone's sensor if it shows a black screen

Have you ever been startled by a black screen on your phone? That black screen is a sensor error. It’s common, and if you can fix it, your screen should be back to normal again. Here are five things that you can try to fix your phone’s sensor if it shows a black screen.

Your phone is a device we use every day. And it is also full of sensors that are constantly collecting information. These sensors don’t only give your phone the functionality it has, they also protect your privacy. Think that’s not possible? Well, you can test it yourself!

If you’ve recently bought a new smartphone, it’s pretty likely that you’re familiar with the screen of death if the software is unstable. It’s that dark screen of random letters and symbols that generally appears after a phone has been turned on for less than a day.

It can appear on your phone after a newly installed update—after all, it takes several hours for your phone to read all the settings in its new operating system. Or, the screen of death can appear after your phone has been sitting idle for a long period of time. In either case, the screen of death can be very frustrating, but don’t worry—it’s not the end of the world.

Try These Codes

*#7353# is the international dial tone code used to access your phone’s diagnostic tools. A diagnostic tool is an invaluable tool any phone user should have. The diagnostic code will test your phone’s major functions, such as black screen issue, connectivity, the network, and the battery.

You can check out our detailed post to Unlock Hidden Smartphone Features with these Secret Codes.

The *#*#0588#*#* is a great new feature found on the new phones. Yes, it’s that #*#*0588#*#* you know and love, but with a few new features. First off, the feature works just like the *#*#7370#*#*, but it’s now located on the power button. Second, you can now run the proximity sensor test right from the phone’s home screen.

Other possible reasons for showing a black screen on call

Other possible reasons for showing black screen on call

How to stop the Phone from Going Black during calls


A technician, who has access to a phone, can even begin to work to troubleshoot the black screen problem. Our technicians are experienced and competent and know exactly what they are doing.

They make sure to do a thorough diagnosis first, then advise accordingly. By testing every component, your technician will be able to isolate the problem and begin working on a solution. Our technicians are trained to troubleshoot black screen problems and can identify the cause of whether or not it is faulty hardware or software.

A blank screen should mean nothing. Unfortunately, it’s not that easy. Blank screens may not indicate a hardware problem, but they could instead mean an issue with the software.

Have you ever seen a black screen on your phone during a call? This may not be quite as dramatic as it sounds. Sometimes, during a call, a black screen may appear on your phone. Even if you’re using it normally, you may notice that the screen is black.

How to stop Phone from Going Black during calls:


The best way to stop your phone from going black during calls will vary depending on the phone, the carrier, and your usage habits. However, some tips that may help include:

  • Turn off the proximity sensor – If you’re constantly having to turn off your phone so that calls can continue, it may be worth disabling and re-enabling the proximity sensor. This will prevent it from going into standby mode when it’s not being used.
  • Keep your phone charged – Keeping your phone charged will help ensure that it stays in working order and doesn’t go into standby mode as frequently.

If you have any other questions about how to stop your phone from going black during calls, please don’t hesitate to contact us! We would be happy to help!



Black screens are annoying. They get in the way of what you were trying to watch, and in most cases, they happen for no reason. And when it happens, you want to fix it fast. The fix is relatively simple, though, and it involves changing a setting on your phone. If you recently made a phone call where you noticed the phone wasn’t displaying anything on the screen, follow the steps above that I mentioned.

Your phone has gone black. It’s almost as if the display is completely dead. Some phones experience this when a call is in progress, while others get stuck in this situation after a call has ended. Thankfully, there are a few things you can do to fix it apply one by one from the above section, whether your phone is stuck with a black screen during or after a call.

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